Complaints procedure
At 2SUAcademy, we always do our utmost to keep you, our customer, satisfied. But would you still like to make a complaint? Then of course we will handle it with care. Together with you, we will look at what we can do to resolve your complaint.

You can send your complaint by post to:

2SU Academy B.V.
Oude Bathmenseweg 32
7417 XA Deventer

Or report your complaint by phone via 06-46926541 or by email to info@2suacademy.nl.

We will confirm receipt of your complaint by e-mail within 24 hours and by post within 1 week at the most.

The handling of the complaint is the responsibility of our management. Naturally, we will do our best to resolve your complaint to your full satisfaction.
Within two weeks you can expect a verbal and then a written response (by post or e-mail) to your complaint. If a longer period of time is needed to investigate, you will be informed within 4 weeks, whereby the delay will be explained and an indication will be given as to when a definitive answer is expected.

All those involved in dealing with your complaint will treat the complaint and the information obtained in confidence.

If you are not satisfied with the way your complaint has been handled, you can submit your complaint to the independent Consumer Complaints Board (Stichting Geschillencommissie Consumentenzaken).

For more information, please visit: www.degeschillencommissie.nl
The 2SU Academy B.V. agrees with the verdict of the conciliation board.
The retention period of the complaint is 5 years.